FAQ
Frequently Asked Questions
About Our Products
Are your products authentic?
Yes, 100%. All products sold at Glow Deals Beauty are sourced directly from authorised suppliers. We only carry genuine Korean skincare brands including COSRX, Anua, Medicube, Beauty of Joseon, SKIN1004, and more.
What is Korean skincare?
Korean skincare (K-beauty) is a multi-step approach to skincare that focuses on hydration, gentle ingredients, and long-term skin health rather than quick fixes. Korean brands are known for innovative ingredients like snail mucin, PDRN, centella asiatica, retinal, and fermented extracts.
What is PDRN?
PDRN (Polydeoxyribonucleotide) is a powerful regenerative ingredient derived from salmon DNA. It promotes skin repair, reduces inflammation, and helps with hydration and elasticity. It's one of the hottest ingredients in K-beauty right now, used in brands like Medicube, Anua, and VT Cosmetics.
What is the difference between retinol and retinal?
Both are forms of Vitamin A. Retinal (retinaldehyde) is one step closer to retinoic acid than retinol, making it up to 11x more effective. It works faster but can be stronger — start slowly if you have sensitive skin. Brands like Seoul 1988 and Beauty of Joseon use retinal in their formulas.
Which products are good for sensitive skin?
Look for products tagged with centella, CICA, PDRN, oat, or panthenol. Great starting points include SKIN1004 Madagascar Centella Ampoule, Anua Heartleaf 77 Soothing Toner, and PURITO Oat In Calming Gel Cream.
Can I use multiple serums at once?
Yes — layer from thinnest to thickest consistency. Apply water-based serums first, then thicker ampoules or oils. Always patch test new products before adding them to your routine.
What order should I apply my products?
The Korean skincare order is: Cleanser → Toner → Essence/Ampoule → Serum → Eye Cream → Moisturiser → Sunscreen (morning) or Sleeping Mask (night).
Orders & Shipping
How long does shipping take?
Australian orders typically arrive within 3–7 business days for standard shipping, or 1–3 business days for express. International orders vary by destination (7–21 business days). See our full Shipping Policy for details.
Do you offer free shipping?
Yes! We offer free delivery on all orders over $80 AUD.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking number by email.
Returns & Discounts
Can I return a product?
We accept returns within 30 days for unopened, unused products. For damaged or incorrect items, contact us within 7 days with a photo. See our Refund Policy for full details.
How do I use my discount code?
Enter your code (e.g. WELCOME10) at checkout in the discount code field before completing your order. Codes cannot be applied after an order is placed.
Do you offer a welcome discount?
Yes! New customers get 10% off their first order with code WELCOME10 at checkout.
Still have questions?
Contact us at glowdealsbeauty@gmail.com and we'll get back to you as soon as possible.